Copyright © 2024, FlyYea | All rights reserved.
These terms and conditions govern your use of our website and the services provided by our company. By accessing or using our website, you agree to comply with these terms in full. Please read these terms carefully before making any reservations or payments.
Our company reserves the right to update or modify these terms at any time, and such changes will take effect immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates or changes.
We may revise these terms and conditions at any point in time to reflect changes in our operations, services, or legal obligations. Any amendments made will be posted on our website, and the revised terms will apply to all bookings made thereafter. It is important that you regularly review these terms to stay informed of any changes.
If you continue to use our services after the terms have been amended, you are deemed to have accepted the new terms. If you do not agree with the changes, you should cease using our services immediately.
All bookings made through our website or customer service must be paid for in full at the time of booking unless otherwise specified. Payments can be made using various methods, including credit cards, debit cards, or other available options as listed on our payment page.
Once payment has been successfully processed, you will receive a confirmation email containing your booking details and an electronic ticket. It is important to review your booking confirmation immediately and contact us if there are any discrepancies. Tickets will be issued only after payment is received, and no reservations are confirmed until payment is finalized.
In certain circumstances, our company reserves the right to cancel your reservation before the scheduled departure date. Should this occur, we will notify you promptly and provide a full refund of any payments made. We will not, however, be responsible for any additional costs, damages, or losses that may result from the cancellation.
You may also cancel your reservation subject to the terms and conditions of the fare purchased. Please note that certain fares may be non-refundable or may incur cancellation fees. It is recommended that you review the cancellation policy at the time of booking.
We understand that travel plans can change, and we strive to accommodate modifications to your trip whenever possible. However, any changes to your booking, including dates, destinations, or services, are subject to availability and may incur additional charges.
In cases where we need to modify your trip due to operational reasons or unforeseen circumstances, we will offer you alternative arrangements of comparable value. If you choose to accept the modified arrangements, you agree that this constitutes a full settlement of any claims you may have against us. We will not be liable for any extra costs, damages, or losses incurred as a result of the modification.
Only authorized representatives of our company have the power to modify or waive any provisions of these terms and conditions. Any promises, statements, or representations made by unauthorized persons, whether verbally or in writing, will not be binding on the company.
If you have any questions or require clarification regarding these terms, please contact our customer service team. We are here to assist you and ensure that your travel experience is as smooth and enjoyable as possible.
If after booking, we need to make changes to your trip, such as adjusting the itinerary, changing the airline, or altering the accommodation, we will inform you as soon as possible. You will have the option to accept the changes, select an alternative trip offered by us, or cancel your booking for a full refund.
We aim to minimize disruptions, but we cannot guarantee that your trip will not be affected by unforeseen circumstances such as natural disasters, political instability, or other events beyond our control. In such cases, we will do our best to assist you, but we cannot be held liable for any additional costs or losses incurred.
It is the responsibility of each traveler to ensure that they have all necessary travel documents, including passports, visas, and any required health certificates, before the start of the trip. Failure to obtain these documents may result in denied boarding or entry into the destination country, for which the company will not be responsible.
Please check the entry requirements for your destination country well in advance of your departure date. If you are unsure about the necessary documentation, we recommend contacting the relevant consulate or embassy for guidance.
Your booking does not include travel insurance, and it is highly recommended that you purchase comprehensive travel insurance to cover potential risks such as trip cancellations, medical emergencies, lost baggage, and other unforeseen events.
Insurance can provide peace of mind and financial protection in the event of an unexpected incident. Please review your insurance policy carefully to understand the coverage provided and any exclusions that may apply.
All travel arrangements and services provided by our company are subject to applicable local and international laws, regulations, and standards. We are not responsible for any consequences resulting from non-compliance with these laws or for any actions taken by government authorities during your trip.
We strongly advise you to familiarize yourself with the legal requirements of your destination country, including customs regulations, health and safety standards, and any other relevant laws. Failure to comply with these regulations may result in fines, legal action, or other penalties for which the company will not be liable.
We strive to provide the best possible service to our customers, but if you have a complaint or encounter an issue during your trip, please contact us immediately so that we can address your concerns. If the issue is not resolved to your satisfaction, you may submit a formal complaint in writing within 21 days of your return date.
Our customer service team will review your complaint and work with you to find a resolution. In the event of a dispute that cannot be resolved through our internal processes, the matter may be referred to an independent arbitrator or mediator for resolution.
While we take every precaution to ensure that your trip goes as planned, there are certain situations that are beyond our control. We will not be liable for any losses, damages, or additional expenses incurred as a result of flight delays, natural disasters, strikes, or other events that disrupt your travel plans.
In such cases, we will do our best to assist you, but our liability will be limited to the value of the services provided. We strongly recommend that you purchase travel insurance to cover any additional costs or losses that may arise from unforeseen events.
In the event of a dispute or conflict arising from your use of our services, we encourage you to contact our Customer Service Division for assistance. Our team is committed to resolving issues promptly and fairly.
If a satisfactory resolution cannot be reached through our internal processes, you may seek mediation or arbitration as an alternative to legal action. We believe that most disputes can be resolved amicably through open communication and mutual understanding.